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“GiveBIG” Brings in $7.4 million, Doubling 2011’s Results

The Seattle Foundation’s “GiveBIG” campaign generated $7.43 million in online contributions for nonprofits attracting more than 37,800 individual donations! This year’s astounding results more than double last year’s donations totaling $3.6 million. Thank you to all of those in King County and across the globe who gave generously to Global Washington and our 160+ member organizations! The “GiveBIG” 2012 results are a remarkable testament to the strong community spirit and philanthropic drive that defines King County and Washington State.

For more information on The Seattle Foundation’s “GiveBIG” campaign, check out their website:

http://www.seattlefoundation.org/news/Pages/GiveBIGBringsin7MillionDoubling2011Results.aspx

Empowering women doesn’t mean men don’t count. Quite the contrary.

What’s a smart way to empower women worldwide? Get the men involved and give them a chance to feel like they are a part of the solution. In other words, build collaboration.  This past week, Ritu Sharma, co-founder and president of Women Thrive Worldwide, wrote an op-ed, “Violence against women is no ‘women’s issue’” for Politico about the importance of men’s involvement in empowering women.  Using examples from various countries, Sharma gives proof that men need to be involved in shifting the belief systems around customs that tolerate and even promote violence against women.  One example stands out about a man who “didn’t know [he] was not supposed to beat [his] wife,” but who learned through adult education classes that this learned behavior wasn’t necessary, nor productive.  It’s a bit of a shock to read that mindset, but it is not unusual. While working in rural Kenya a couple of years ago, I heard a few men make similar claims, or explain that, according to (insert religious text here), they had the right to treat women as their subordinates and discipline them as necessary. Similarly, some women felt that their husbands had the right to hit them and that this act showed their commitment.

As the article infers, violence against women requires changing the mindset of all those involved – the men and the women of all ranks. Honoring the status bestowed upon men in many cultures promotes more lasting and successful attitudinal changes in the communities.  This has been proven from Haiti to South Africa. Seattle-based Landesa, an organization working to secure land rights in the developing world, has many success stories about men and women empowering each other by working together. For such a story, read Deborah Espinoza’s blog entry, “Land rights for women – a ripple effect.”

Sharma’s op-ed came out the same week the Senate was kicking around the expired Violence Against Women Act (VAWA) and trying to cut out key pieces of the Act to purportedly save a few dollars. On Thursday, it passed (phew!), with less funding, but with all key elements still intact. That the VAWA was even considered negotiable is an embarrassing message to the world (if anyone out there can still stomach listening to our politicians).  Communities of men and women in developing countries are challenging themselves to change their mindsets and adhere to a more respectful attitude towards women and structures of dominance.  Such work could prove beneficial right here, too.

Guest Post: Business Tools for Social Impact–Continuous Improvement

Many people who, like me, have crossed into the social sector from a for-profit background, want to see nonprofits take advantage of business principles to generate ever better outcomes. Continuous improvement is one such tool.

To oversimplify, continuous improvement involves capturing crucial performance data in ongoing feedback loops so staff can make enhancements to better serve customers. This process is best known in manufacturing, but the principle has been applied broadly. In service industries, where products are not purchased, cycles of market research and satisfaction tracking can still shape how companies iterate in delivering benefits to customers.

The process involves noticing, capturing, and sharing data on all sorts of dimensions to uncover problem patterns or discover what could be done better. Practitioners react to the information and develop new insights. They adjust what they do and then see how that changes things, starting a new cycle of data gathering. This is exactly how we hope social causes progress. In order to use continuous improvement techniques, an organization needs to watch for leading indicators (earlier than outcome metrics) so changes can be tried sooner, more frequently, and with different subgroups. Unlike traditional monitoring and evaluation, a continuous improvement process is less concerned with maintaining a stable baseline or consistent treatment for comparison at an end point, but instead fosters regular course adjustments, observing what appears to achieve the desired effect.

For-profit businesses invest millions of dollars in market research and customer satisfaction feedback to inform this process. When driven to satisfy customers and the bottom line, companies chase questions most relevant to potential improvements and find ways to embed monitoring into daily operations. They know the resulting insights enable them to create the kind of value that leads to increased purchasing.

While continuous improvement principles can be applied by any nonprofit or social enterprise, microfinance institutions (MFIs) are especially well-placed to employ them. MFIs already operate as a business, are data-driven, and have used similar processes to achieve high repayment rates or to control costs. That’s how they can affordably provide masses of hard to reach people with loans as little as $50.

With the research of Portfolios of the Poor, microfinance is at an inflection point, more aware of the hardships resulting from erratic incomes for people in poverty and the importance of diverse financial tools like insurance to protect against inevitable shocks or savings to provide stability and asset growth. Continuous improvement could be used to assist MFIs in moving from this recognition of client needs to creating effective products and services that fulfill those needs.

It’s a balancing act to diversify services that both address clients’ needs and operate profitably enough to keep expanding into unreached markets. MFIs could apply a continuous improvement approach in these three areas: a) product designs and delivery, b) customer satisfaction feedback systems, and c) social performance management. If MFI’s can build client satisfaction feedback loops they can pay closer attention to and adjust how different products help lives improve. R&D responsive to real-time client input could more rapidly prototype products that meet client-focused needs in new ways. Social performance management can add greater value if designed to glean insights that fuel ongoing improvements vs. react to external questions of impact. Fortunately, with the spread of mobile phones, rough but real-time customer satisfaction tracking, market research, and social performance management surveys could feasibly become automated, and the resulting improvements in operations and product designs could make it worth paying for customer texts (if not covered by a corporate partner).

Thought leaders in the social sector are beginning to outline the elements of such an approach. Former American Evaluation Association President, Michael Quinn Patton “assume[s] a world of multiple causes, diversity of outcomes, inconsistency of interventions, [and] interactive effects at every level”.  To address this, he says in “Evaluation for the Way We Work”, we need embedded evaluators partnering and shaping the “long-term, ongoing process of continuous improvement, adaptation, and intentional change” with more of a “probe-sense-respond” outlook. See Patton’s table in the paper that outlines the qualities different from traditional methods and case studies put in action by FSG’s Strategic Learning & Evaluation Center. Dean Spitzer, another corporate authority, applies his “Performance Measurement Cycle” to turn data into wisdom, action, and continuous learning for social objectives (“Dean Spitzer on Interactivity: The Key to Improving Performance Mea…”). Behavioral economics is incorporating psychology to tweak poverty interventions, such as through Princeton’s Eldar Shafir’s study on the role of marketing in supporting U.S. financial inclusion.

What’s necessary for continuous improvement success? It will take cost-effective feedback mechanisms, expertise, and understanding funders. The social sector needs to build expertise and incentives if it is to benefit from continuous improvement disciplines. MFIs and NGOs will see greater success by owning this problem and building capacity so they can drive the process of learning to make swift adjustments for better outcomes rather than reacting to external scrutiny. Funders need to support this process with tolerance of instructive risks and failures, flexible reporting and budget designations, and resources for social organizations to develop new expertise.

Let’s set a benchmark for an ideal percentage of budget that NGOs spend on continuous improvement (not merely tracking and reporting), similar to what companies spend on market research. And let’s not punish that as “inefficient overhead,” but rather as “sharpening the saw” for better results as Stephen Covey observes in 7 Habits of Highly Effective People. Let’s learn to publicly celebrate and reward whenever an organization discovers a mistake and makes a change to fix it or takes advantage of a new experiment. Even if trials fail, and those lessons inform other attempts, let’s learn to rejoice with Thomas Edison who found 999 ways not to make a light bulb.

We can’t wait for perfect solutions to such urgent problems, but better outcomes should evolve faster from the “speed-of-business” operations of microfinance or emerging social enterprises as they develop mechanisms for rapid response to client needs. Investing in this approach is one way the corporate world thrives at creating value, wealth, and products/services that people want, so let’s apply it in the social sector to meet human needs.

Further Reading:

1. Development Evaluation: Applying Complexity Concepts to Enhance Innovation and Use by Michael Quinn Patton
2. Transforming Performance Measurement: Rethinking the Way We Measure and Drive Organizational Success by Dean Spitzer
3. Research by Princeton University’s Eldar Shafir
4. Leap of Reason: Managing to Outcomes in an Era of Scarcity by Mario Molino
5. McKinsey & Company Social Sector Office

 Editor’s Note:

This blog was first published on the Center for Financial Inclusion Blog, and is reproduced with the permission of the author.

As ACCION International’s Senior Director of Corporate Partnerships and Adjunct Professor of Northwest University’s master’s course on sustainable organizations, Chris Wolff applies his business background to companies seeking to achieve business plus social objectives through “shared value” or corporate social responsibility.  For more information, visit www.accion.org/corporate.

You can follow Chris on Twitter (@ChrisAWolff)