GlobalWA March Mental Health Issue
By Erin Inclan, Communications Director, Amplio
After the Mental Health Act 846 passed in 2012, Ghana Health Service (GHS) shifted its mental health programming from facility-based to a more integrated community-based approach. GHS set up new structures, with regional, district, and facility-level mental health coordinators. But in the Upper West Region’s under resourced rural districts, the mental health coordinators lack access to reliable training and support.
Too often, mental health education is left to community health workers who have no formal mental health training. Although GHS established self-help groups, only about 30 groups are active in the region, which has a population of over 900,000 people.
Amplio is working with GHS and UNICEF to improve access to mental health education in the Upper West Region, as part of an ongoing public health initiative. In 2019, we partnered on a Talking Book pilot at five Community-based Health and Planning Service (CHPS) compounds. Community health nurses and volunteers used the Amplio Talking Book audio device to deliver quality health messages in various local languages. The project scaled in 2020 during the COVID-19 pandemic, and it continues to expand.
With the Talking Book’s built-in speaker, families and groups can listen and learn together. At the CHPS compounds, nurses use Talking Books to engage and inform community members during antenatal care visits and child welfare clinics. Families can listen while they’re waiting to be seen. Nurses also play Talking Book messages when they meet with patients. To reach even more people, community health volunteers use Talking Books to conduct household visits and listening groups.
“When I speak to people alone, they don’t take me seriously,” said Anthony Kantie, a community volunteer. “But since I’ve had the Talking Book, they’re always interested in what the device is saying. It has made my work much easier.”
Responding to Mental Health Issues
Amplio Ghana’s senior content manager, Fidelis Da-Uri, said the CHPS project is currently working to strengthen the prevention and treatment of maternal depression, as well as drug and substance abuse.
“Some of our programs in the past also captured mental health. For example, UNICEF Ghana’s Talking Book program expansion in the Upper West and Northern regions included maternal depression as part of its C4D messaging,” Fidelis said.
In 2020, when the government’s COVID-19 safety protocols included travel restrictions and the closure of schools, churches, and mosques, Amplio Ghana worked with GHS and UNICEF to address an increase in depression and domestic violence.
“In Q3, when we saw an increase in domestic and gender-based violence during the pandemic, we were able to update Talking Books with new content to promote mental health and peaceful homes, including information on where to get help.”
With the Amplio smartphone app, you can update Talking Book content in places where there’s no electricity or connectivity. The app collects Talking Book usage data and user feedback at the same time. Fidelis said this feature helps the team to identify and swiftly respond to emerging issues, such as a recent yellow fever outbreak.
Substance Abuse and Youth Mental Health
Substance abuse is a leading cause of mental illness in the Upper West Region.
“Excessive use of alcohol, marijuana, tobacco, and tramadol is high among young people in the region. For example, tramadol has been nicknamed ‘farm and buy cow.’ because it gives users extra energy to work,” Fidelis said.
“For the CHPS concept, the topic of drug and substance abuse was included from the start, but our team is always responding to emerging issues and requests. During our recent CHPS inception meetings, in preparation for scale-up in new districts, we received feedback about youth mental health awareness content creation.”
Providing a Community Feedback Channel
One of the Talking Book’s most innovative features is the user feedback function. A built-in microphone enables users to record their questions or comments. (Sometimes communities record their own songs!) The CHPS and UNICEF programs encourage community members to record user feedback. This gives people an opportunity to ask questions or share experiences about sensitive topics they might not be willing to discuss in a group or public setting.
Talking Book user feedback is anonymous — unless someone chooses to identify themself. However, the data and user feedback for each device is linked to a group or community, allowing Amplio and its partners to identify and respond to local issues and trends, including barriers to behavior change.
Amplio is currently piloting a new system for processing user feedback. It will allow analysts to more easily sample user feedback recordings to translate, transcribe, code, and upload to Amplio’s dashboard. Learn more here.