Senior Manager Communications, Partner (Internal) Communications

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Description

At Starbucks, we have always believed in balancing profit with purpose and the pursuit of doing good. With more than 330,000 partners (employees) around the world, we’re on a mission to nurture and inspire the human spirit – one person, one cup and one neighborhood at a time. We have high aspirations for the future and leading with the very best talent in our stores and support centers is a critical element to achieving our goals.

 

Our Partner Communications team informs, engages and inspires Starbucks partners in ways that support our mission, values, aspirations and major company initiatives while providing end-to-end communications support for global store operations

 

As a senior manager, you will help lead communications strategy, narratives and implementation of our long-term brand campaigns and agenda-setting announcements along with supporting day-to-day communication needs. You will elevate partner and leadership voices to drive engagement through storytelling and play a key role in partner advocacy and culture through listening, transparency, empathy and action.

 

What you’ll do:

  • Serve as a content strategist. Storytelling runs in our DNA and you must have a passion for developing compelling narratives, smart strategies and innovative tactics to drive awareness and engagement with our retail and corporate support partners.
  • Use data and insights to solve complex problems and work with others with the same passion to collaborate.
  • Work in a non-hierarchical manner across business groups to gain a clear understanding of objectives and effectively translate them to communication objectives and strategies.
  • Develop and manage integrated communications plans focused on business and social impact narratives, working closely with senior business leaders.
  • Ensure message alignment and integration across the organization’s robust communications ecosystem.
  • Utilize a range of digital platforms and face-to-face channels to deliver content and reinforce messages.
  • Support crisis communications efforts by helping quickly triage, develop messaging, and monitoring partner feedback.

What you’ll need:

  • A passion for servant leadership.
  • Ability to decode corporate speak and write brief, clear and persuasive “human” content that engages partners and reduces errors and confusion.
  • Desire to learn from your success and failures as well from the experience of others.
  • Natural disposition to work with urgency and limited guidance from your supervisor.

How you work:

  • Collaboratively and cross-functionally. You’re known for your ability to influence without authority.
  • Efficiently. You often manage multiple projects while maintaining superior attention to detail.
  • Confidently and proactively. You can quickly adapt to changing priorities and lead in times of ambiguity. You know when to escalate and can provide the counsel needed to agree on a plan.
  • Inclusively and with humility. You encourage diversity of thought and gather feedback judiciously, and you know when to adjust your approach and when to follow your initial vision.
  • Creatively. You quickly tire of the status quo and instead are a standout idea generator.
  • With natural curiosity. You’re interested in communication trends, industry news, cultural influencers and competitive benchmarks. You have a pulse on top-of-mind issues for retail and non-retail partners.

Table Stakes

  • Bachelor’s degree and 7 years of experience developing short-form content for multiple audiences and channels, ideally in a fast-paced communications, political campaign, retail or media relations setting.
  • Minimum 4 years leading cross-functional teams.
  • Minimum 2 years of managing and developing direct reports across skill levels.
  • Excellent writing, presentation, verbal communication and negotiation skills.

 

Starbucks and its brands are an equal opportunity employer of all qualified individuals, including minorities, women, veterans and individuals with disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all federal, state, and local ordinances.

For more information and to apply, click here 

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