The Seattle Aquarium is looking for a few guest services representatives to join the team!
The primary function of the guest services representative (“GSR”) is to work directly with the public to fulfill a variety of customer service responsibilities such as greeting guests and selling admission tickets. This includes offering a high level of customer service to our guests, many of whom are tourists from all around the world. GSRs use ACME Point of Sale (POS), a computerized ticketing and reservation system, for all transactions. GSRs provide information in person, as well as via computer and telephone, about exhibits, admission prices, memberships, education programs and events.
Ideal candidates will have a minimum of six months cashiering experience, be customer-service-oriented and possess strong communication skills. We are looking for people who are able to process transactions, make change accurately and quickly, and maintain accurate financial records while serving our guests with a smile. As we work with people of all ages and backgrounds, we strive to handle each situation with grace, empathy and a sense of humor, including those that may be complicated or challenging. Strong preference will be given for proficiency in a second language: Spanish, Chinese, Korean or Japanese preferred.
Posted: Open to internal and external applicants
Reports to: Guest and member services coordinator
Opportunity: One full-time, benefitted position, 32–40 hours per week
Two part-time, benefitted positions, 20–30 hours per week
Multiple temporary/seasonal positions, non-benefitted, 15–30 hours per week based on the season
Schedule: Guest services representatives provide coverage seven days per week from 9am to 5:30pm. Qualified candidates must be available to work a combination of at least one weekend day per week as well as weekdays. Final schedule to be determined upon hire.
Date needed: ASAP
Posting expires: Open until filled
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