Deputy Director of Operations & Facilities

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Kids in Need of Defense (KIND) is a global leader in the protection of unaccompanied refugee and migrant children. Launched in 2008, KIND champions a world in which every child’s rights and well-being are protected throughout their journey to safety. KIND has provided over 19,000 children with high quality representation in their immigration proceedings by training more than 41,000 attorneys and cultivating partnerships with over 600 law firms, corporate legal departments, law schools, and bar associations across the country.

KIND’s social services program ensures that migrant and refugee children – who have often endured trauma – receive counseling, educational support, medical care and other comprehensive services.

To address the root causes of child migration from Central America and strengthen protection of unaccompanied children, KIND advocates for policy changes and educates lawmakers, the media, and the broader public on the conditions that drive these children to flee their home countries. KIND supports children returning to their home countries by connecting them to essential support services and sponsors gender-based violence prevention programs in Central America to protect children in countries of origin and transit.

KIND is also building upon its expertise in the protection of unaccompanied children to encourage the development of pro bono initiatives across Europe in partnership with European NGOs.


Responsible for overseeing KIND operations in either the eastern or western offices, ensuring high quality facilities, operational effectiveness and efficiency in alignment with KIND’s business goals and objectives, achieved through four core areas including: planning, resourcing, managing, and monitoring. The Deputy Director will be based in one of the following KIND cities: New York, Boston, Baltimore, Atlanta, Los Angeles, San Francisco, or Seattle.


May be responsible for one or more of the following:

  • Work with the Director of Operations & Facilities in the development and continuous improvement of operational systems, processes, and policies in support of KIND’s business goals and objectives;
  • Manage the day-to-day operations of KIND facilities in either the eastern or western offices, in consultation with Managing Attorneys and Office Coordinators, to ensure properties remain safe, orderly, and well-maintained, while meeting programmatic and organizational needs;
  • Collaborate with Managing Attorneys and Office Coordinators in order to problem solve, address needs, and fill gaps for the office and programs;
  • Implement, monitor, and revise processes, protocols and systems in order to meet the goals and objectives of the function, and develop recommendations for improving efficiency, organization, and productivity;
  • Review and evaluate departmental workflow, goals and objectives, and make recommendations of internal changes and improvements as needed;
  • Address challenging situations/crises related to operations and facilities that arise at KIND properties and facilitate the implementation of effective and sustainable solutions;
  • Oversee the safety and security program for respective offices, ensuring staff and offices are in compliance of safety procedures and protocols;
  • Provide supervision, guidance, and support to Office Coordinators and ensure that the role, duties, and responsibilities are in alignment with the department’s needs;
  • Spearhead the development of efficient move plans to ensure that staff disruption and operating downtime are kept to a minimum, and oversee the process of moving, equipping, and outfitting new offices;
  • Collaborate with Director of Operations & Facilities on managing and tracking the function’s budget;
  • Maintain continuous lines of communication across components and Director of Operations & Facilities;
  • Provide higher-level support to the Director of Operations & Facilities, and other duties as assigned.


  • Undergraduate degree in Business or related field required. Graduate degree preferred;
  • 5+ years’ experience in the nonprofit environment, preferably in an operations role;
  • Strategic approach to the development of operational systems;
  • Ability to think creatively to solve problems and ensure timely resolution;
  • Strong customer service skills and the ability to interact well with a variety of stakeholders;
  • Ability to coordinate, plan, manage and oversee complex projects with a variety of stakeholders;
  • Excellent communications skills and ability to synthesize and share information in a succinct and effective manner;
  • Demonstrated ability to effectively negotiate with vendors in the best interest of the organization;
  • Demonstrated commitment to public interest work and assisting vulnerable populations;
  • Strong cultural competency and cross-cultural communication skills;
  • Ability to regularly travel to KIND field offices throughout the year.


  • Ability to work within an office environment and have regular interaction via telephone, video conference, IM, and email with KIND’s team


Applications, including a cover letter, resume and three references, should be submitted online at:

Applications that do not contain all of the above-listed required materials will not be considered.

Applications should be submitted as soon as possible, and not later than the posted deadline. Applications will be considered on a rolling basis until the position is filled, and applicants selected for interviews will be duly notified. Please no inquiries or phone calls.

KIND is an EOE committed to inclusive hiring and dedicated to diversity in both its staff and work.

The selected applicant will be asked to undergo a background check before acceptance of the final offer.

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