Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future.
PROGRAM / DEPARTMENT SUMMARY
Mercy Corps Northwest (MCNW), the domestic arm of Mercy Corps, was established in 1998 as a program of Mercy Corps, the Portland-based development agency. MCNW is a Community Development Financial Institution that assists all low-income populations, with a special focus on people of color, women, refugees and immigrants, incarcerated and previously incarcerated people in Oregon and Washington by increasing their economic self-sufficiency and community integration through self-employment. For more information about Mercy Corps Northwest, visit www.mercycorpsnw.org
GENERAL POSITION SUMMARY
Mercy Corps Northwest seeks an experienced, innovative, and highly collaborative Communications Manager to join our team. Our ideal candidate is inspired by MCNW’s mission, excited to elevate MCNW’s voice and public presence and advance a unified storyline with Mercy Corps. As Communications Manager, you will work closely with MCNW’s staff to design, implement, and evaluate comprehensive communications strategies, materials, and messages that support MCNW’s program, fundraising, and community engagement goals. Mercy Corps Northwest’s main office is in Portland with program offices in Seattle and Walla Walla, WA and therefore, it is important to ensure our communications strategy is comprehensive and inclusive of our work across Oregon and Washington. This is the first Communication and Marking Manager that MCNW will employ.
ESSENTIAL JOB RESPONSIBILITIES
MCNW’s Communications Manager will lead the development, implementation, and evaluation of an integrated communications strategy to support program goals, fundraising, and community engagement goals across MCNW’s programming in Oregon and Washington. Responsibilities include:
STRATEGY & VISION
- Set direction by prioritizing and organizing actions & resources to achieve objectives and contribute to MCNW’s strategy.
- Develop a MCNW communications strategy to build MCNW’s brand and visibility across the Pacific Northwest.
- Ensure consistent brand messaging – Refine and maintain MCNW’s desired brand identity throughout all channels of communication including the management of MCNW’s website and its upcoming redesign and all marketing communications. Coordinate with programs to ensure consistent brand messaging and with Mercy Corps global.
- Expand MCNW’s reach- Manage MCNW’s website, social media, email, and other digital communications channels and tools to grow our client list and enhance engagement and experience with clients, ambassadors, instructors and community members.
- Increase MCNW’s visibility – Develop and maintain professional relationships with Oregon and Washington and local/regional media. Work with Mercy Corps communications team to regularly pitch message-based stories to media and manage requests for press comment and interviews. Identify and leverage opportunities to secure guest blogs, op-eds, and other media coverage of MCNW. Prepare and train constituents, staff, and allies as spokespeople for testimony, in the media, and at public events.
- Support program initiatives marketing goals – Support program staff in the drafting, editing, and creation of marketing materials supporting program goals, special events and fundraising campaigns.
- Elevate client community as way to illuminate MCNW’s social impact – Maintain a story archive of client success stories and utilize stories for website, on-line and print content, and PR opportunities. Engage with clients in order to develop brand ambassadors.
- Create compelling marketing content –Write copy and manage the design and distribution of web content, blogs, social media posts, mass emails, surveys, and other electronic content as well as print materials including newsletters, brochures, and other print materials.
- Support fundraising efforts – Support development staff in the drafting, editing, and creation of fundraising appeals, grant proposals, event promotions, and event programs.
INFLUENCE & REPRESENTATION
- Identify, build and manage collaborative partnerships with partners, donors, local governments and other stakeholders.
- Communicate effectively to ensure overall project targets and donor obligations are met.
- As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.
ACCOUNTABILITY TO BENEFICIARIES
- Mercy Corps team members are expected to support all efforts toward accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Reports Directly To: Executive Director
Works Directly With: Mercy Corps Northwest team (OR and WA), clients, volunteers and MC’s global communication and media teams
KNOWLEDGE AND EXPERIENCE
- BA/S or equivalent in marketing, communications, business, community development, economics and/or other relevant field or entrepreneurial experience; at least 4 years of related experience, including 3+ years communications experience.
- Excellent writing, editing, and verbal communications skills with demonstrated experience developing motivating, audience-based messages and disseminating them via appropriate distribution channels.
- Experience working with media outlets and journalists with an understanding of editorial and news processes and standard practices.
- Strong interpersonal skills with the ability to negotiate and build collaborative agreements with diverse groups of people.
- High capacity for working effectively in a team setting, as well as the ability to self-motivate and self-direct as needed. Flexible and able to adapt to a quickly changing landscape. Ability to efficiently prioritize competing demands with attention to detail.
- Exceptional project management skills, including an ability to manage complex timelines, meet deadlines, coordinate multiple projects simultaneously, and prioritize tasks.
- Strong computer skills with a high degree of comfort with data management systems, bulk email, website management, social media, graphic design, and photo editing.
- Experience mobilizing and working with individuals who may not be comfortable with digital means of communications (e.g. social media) and using others means to communicate with specific cultural communities.
- Fundraising experience a plus.
- Fluency in a second language such as Arabic, Spanish, Russian, or other is a plus
A successful candidate will be a self-starter with ability to work both independently and in collaboration with a team, be able to coordinate multiple projects simultaneously, and manage a variety of diverse details. They must have the ability to interact effectively across the team, with Mercy Corps’ global communication team and work effectively with remote team members. Candidate must be able to work collaboratively with low-income and multicultural populations on issues relating to small business development, community development and people who are/have been incarcerated. They must have the ability to travel to throughout Oregon and Washington. A valid driver’s license is preferred by not required. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.
LIVING CONDITIONS / ENVIRONMENTAL CONDITIONS
The position is based in Portland, Oregon or Seattle, Washington and it requires less than 15% travel primarily throughout Oregon and Washington.