Senior Director, Information Technology

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Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within. Now, and for the future

Mercy Corps has responded to almost every global emergency over the past five years, and we have invested more than $65 million in 26 disaster-prone countries in the last decade to help people plan for future emergencies. Our nearly 5,000 team members in more than 40 countries around the world are positively impacting the lives of nearly 22 million people.

As Mercy Corps continues to grow and evolve as one of the leading global humanitarian and development organizations, we recognize the need to invest in all of support systems to ensure our global team has a world-class platform. Efforts are underway to upgrade support for our People and Operations and now we need to change how we think about IT, leaning towards the future. We are growing and need someone to help us get there in a thoughtful manner, but with urgency. If you are passionate about the potential for masterfully deployed technology to accelerate Mercy Corps drive for greater impact; if you are a technology leader with a proven track record of organizational technology transformations; and if you are entrepreneurial and up for an adventure in a mission driven organization, we want to hear from you.

Program / Department Summary

The Information Technology (IT) team leads, coordinates, facilitates, and supports the agency’s use of information and communications technology to achieve agency goals.  We provide planning and technical assistance to Mercy Corps country programs. We collaborate with HQ departments to implement and support the agency’s strategic initiatives. We work to strengthen the agency’s abilities to use Internet-based information services.

General Position Summary

The Senior Director of Technology provides strategic leadership for Mercy Corps’ use of technologies to improve operational effectiveness. S/he leads the effort to use new and appropriate ways that enhance the agency’s capability to achieve its mission. S/he champions the use of technology as a strategic asset that empowers Mercy Corps’ program operations globally.

As a member of the People & Strategy Leadership Team, the Senior Director provides strategic direction to align investments in technology with agency strategy. S/he collaborates with other agency leaders on business applications to meet business objectives. S/he oversees the development, support, and operations of global business applications and the underlying infrastructure. S/he partners closely with the Director of Technology for Development (T4D) to ensure alignment and a shared vision between internal and external facing technologies.

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